ORDERS & SHIPPING INFO
HOW MUCH IS SHIPPING?
🇮🇪 IRE & NI: €2.99 (loose strips) or €4.99 (full boxes). Free on orders of €100 or more
🇬🇧 UK: £9.99. Free on orders of £150 or more
🇪🇺 EU: €9.99 (loose strips) or €13.99 (full boxes)
Subscriptions ship free. The exact delivery cost is always shown at checkout before you pay.
Prices include VAT. There are no customs charges on orders to Ireland, Northern Ireland or the EU. UK orders (England, Scotland, Wales) ship from Ireland, and the carrier may collect UK import VAT or a handling fee on delivery.
HOW LONG IS SHIPPING?
In-stock orders are dispatched within 2 business days. Delivery times after dispatch:
🇮🇪 IRE & NI: 5-10 Business Days
🇬🇧 UK: 10-14 Business Days
🇪🇺 EU: 10-14 Business Days
QUESTIONS ABOUT YOUR SUBSCRIPTION? EMAIL INFO@BRIGHTERSMILESSTORE.COM. WE REPLY WITHIN 1 BUSINESS DAY.
SUBSCRIPTIONS
HOW DO SUBSCRIPTIONS WORK?
With our Subscription Plans, you have the option to opt-in to receive your whitestrips monthly or once every 2 months.
You are charged on the day you subscribe, then every month or every 2 months at the subscription price shown on the product page, until you cancel. Subscription orders ship free. Your first box is dispatched within 2 business days when in stock, and each later box is dispatched on your renewal date.
HOW DO I CANCEL MY SUBSCRIPTION
You can cancel your subscription at anytime by logging into your account here https://brightersmilesstore.com/account/login or by using the manage subscription link in any subscription email.
Cancelling stops all future charges. There is no minimum term and no cancellation fee. You can also email info@brightersmilesstore.com and we will cancel it for you. Full details are in our Subscription & Cancellation Policy.
CAN I UPDATE MY SUBSCRIPTION ADDRESS?
You can update your subscription address at anytime by logging into your account here https://brightersmilesstore.com/account/login
HOW CAN I CHANGE THE PRODUCTS IN MY SUBSCRIPTION?
You can update your subscription products & quantity at anytime by logging into your account here https://brightersmilesstore.com/account/login
Please note if your subscription order has been dispatched we will not be able to make edits to your order.
RETURNS & REFUNDS
CAN I CHANGE MY ORDER?
To change your order, you must contact us at info@brightersmilesstore.com.
If your order has already been dispatched, a return fee may be included.
HOW DO I RETURN MY ORDER?
You can withdraw from your order within 14 days of receiving it, without giving a reason. Use our Withdraw from contract page or email info@brightersmilesstore.com. Opened strip pouches cannot be returned for hygiene reasons. Unopened pouches and boxes can. Full details are in our Returns & Right of Withdrawal policy.
CAN I GET A REFUND?
If you withdraw, we refund all payments received, including the standard delivery cost, within 14 days of receiving your withdrawal notice. We may hold the refund until the items arrive back with us or you send proof of postage. Refunds go to your original payment method. Faulty, damaged or wrong items are replaced or refunded in full.