Cancellation policy

Subscription & Cancellation Policy

This policy explains how subscriptions work at Brighter Smiles and how to change or cancel them. We do not offer try before you buy.

What you agree to
When you choose a subscription, you agree that we will charge the payment method you use at checkout the subscription price shown on the product page, on the day you order and then at the frequency you choose (every month or every 2 months), until you cancel. Each charge covers one delivery of the product and quantity you chose. Subscription orders ship free.

Your next charge
You can see your next charge date and amount at any time in your account.

Cancel any time
Log in to your account at brightersmilesstore.com/account or use the manage subscription link in any subscription email. You can pause, skip, change or cancel. Cancelling before your next charge date stops that charge and all future charges. There is no minimum term and no cancellation fee. You can also email info@brightersmilesstore.com and we will cancel it for you.

Price changes
We will email you before any subscription price change takes effect, and you can cancel before it applies.

Pre-orders
If a product is on pre-order, the expected dispatch date is shown on the product page. You can cancel a pre-order for a full refund at any time before it is dispatched.

Your right to withdraw
Your 14-day right of withdrawal applies to your first order and to each subscription delivery, as set out in our Returns & Right of Withdrawal policy.